FAQ - Answers to your frequently asked questions

Returns

Can I return an item?
You have 14 days after receipt to return an item if it does not suit you.

What condition should returned items be in?
Items must be returned unworn, unwashed, and in their original condition with their tags.

How do I make a return?
Contact our customer service by email or WhatsApp with your order number. We will send you instructions and a return label if needed.

How long until I receive my refund?
Once your return is received and verified (within 3-5 business days), the refund will be processed within 5-7 business days to your original payment method.

Are return shipping costs my responsibility?
Return shipping costs are your responsibility, except in the case of our error or a defective item.

Payment

Is payment secure?
All transactions are fully secured using an SSL protocol guaranteeing the protection of your data.

What payment methods do you accept?
We accept bank cards as well as payment solutions such as Apple Pay and Google Pay.

When will I be charged?
Your card is charged immediately after your order is confirmed.

Do you offer installment payments?
Yes, interest-free payment in 3 or 4 installments is available via Shop Pay for eligible orders.

Sizing & Fit

How do I choose my size?
If in doubt, our customer service is here to advise you.

What if my size is not available?
Sign up for the restock alert on the product page to be informed as soon as it's back in stock.

Customer Service

How can I contact you?
Our customer service is available by email or WhatsApp and is committed to responding to you as quickly as possible, usually within 24 hours.

Commitment and Trust

Can I order with confidence?
Your satisfaction is at the heart of our priorities. If an item does not suit you, we will assist you with your return to guarantee a smooth experience.